Privacy
Policy
At Youtrition® Ltd, we believe your privacy is fundamental to building trust. This policy explains how we collect, use, and protect your personal information in compliance with GDPR and UK data protection laws.
We are committed to transparency and ensuring your personal information is handled with the care and respect it deserves.
Who We Are
Youtrition® Ltd is a nutrition therapy practice based in Witney, Oxfordshire, providing personalised nutrition guidance and lifestyle support. Our website is built by Unpickle and hosted on Cloudflare.
For data protection purposes, we are the data controller responsible for your personal information. You can contact us at dhouset@youtrition.uk.
Information We Collect
Information You Provide
• Contact details: Name, email address, phone number when you use our contact form
• Health information: Details about your health goals, dietary preferences, and any health conditions you choose to share
• Communication records: Messages, emails, and consultation notes
Information Collected Automatically
• Website analytics: We use Umami Analytics (privacy-focused) to understand how visitors use our site
• Technical data: IP address, browser type, device information, and pages visited
• Cookies: Essential cookies for website functionality (no tracking cookies)
How We Use Your Information
We use your information to provide the nutrition services you've requested and to improve your experience:
• Service delivery: Providing nutrition consultations, meal plans, and ongoing support
• Communication: Responding to your enquiries and keeping you updated about your nutrition journey
• Website improvement: Understanding how visitors use our site to make it more helpful
• Legal compliance: Meeting our obligations under UK law and professional regulations
Legal Basis for Processing
We process your personal information based on:
• Contract: To provide the nutrition services you've requested
• Legitimate interest: To improve our website and services
• Consent: When you explicitly agree to receive communications
• Legal obligation: To comply with professional and regulatory requirements
Data Sharing and Security
We never sell your personal information. We may share your data only in these limited circumstances:
• Service providers: FormSubmit for contact forms, Umami for analytics (all privacy-focused)
• Legal requirements: If required by law or to protect your safety
• Professional standards: With your consent, for professional supervision or referrals
Security measures: We use appropriate technical and organisational measures to protect your data, including secure hosting, encrypted communications, and limited access controls.
Your Rights
Under GDPR, you have several rights regarding your personal information:
• Access: Request a copy of your personal data
• Correction: Ask us to update inaccurate information
• Erasure: Request deletion of your data (with limitations)
• Portability: Receive your data in a transferable format
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent at any time
To exercise any of these rights, please contact us at dhouset@youtrition.uk. We'll respond within 30 days.
Data Retention
We keep your personal information only as long as necessary:
• Active clients: For the duration of our working relationship plus 7 years (professional requirement)
• Enquiries: 2 years from last contact
• Website analytics: 26 months (Umami default)
After these periods, we securely delete or anonymise your data.
Cookies and Analytics
Our website uses minimal, privacy-focused technology:
• Umami Analytics: Privacy-focused analytics that don't use cookies or track individual users
• Essential cookies: Only those necessary for website functionality
• No tracking: We don't use advertising or social media tracking pixels
Contact and Complaints
If you have questions about this privacy policy or how we handle your data, please contact us:
If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any significant changes by posting the updated policy on our website.
Last updated: August 2025